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Support

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Technical Support At Your Service, On Call & WhatsApp

We value your inquiries, feedback, and the opportunity to assist you. Please feel free to get in touch with us through any of the following channels:

Call Us

+91 9212622646, +91 7419236651, +91 9212622643, +91 9212622645

Email Us

[email protected]

Raise a Ticket

Submit your issue directly to our support team
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Frequently Asked Questions

Everything you need to know about our support, warranty & service process.

To raise a support ticket, visit the NVS Support Portal and click on RAISE A TICKET SECTION. Complete the required information, including your contact details, product information, issue description, and installation location. You may also upload photos, videos, or documents to help our technical team understand the issue more efficiently.
For faster resolution, please include:
  • Company Name
  • Contact Person
  • Email Address
  • Phone Number
  • Product Model
  • Pixel Pitch (if applicable)
  • Installation Site Location
  • Controller Model
  • Serial Number (if available)
  • Detailed Description of the Issue
  • Supporting Photos or Videos
Providing complete information helps our engineers diagnose and resolve the issue more quickly.
Once your request has been submitted, you will receive a unique Ticket ID. You can use this Ticket ID to track the current status of your request through the Track Ticket section of the Support Portal.
Our technical support team reviews all requests as quickly as possible. Response times may vary depending on the complexity and priority of the issue. Critical service requests are given higher priority.
Yes. We strongly recommend uploading clear images, videos, screenshots, or log files while submitting your support request. These files help our technical experts identify the problem more accurately and reduce resolution time.
You can raise support requests for:
  • LED Display Issues
  • Controller Configuration
  • Calibration & Color Adjustment
  • Software Installation
  • Receiving Card Problems
  • Power Supply Issues
  • Module Replacement
  • Warranty Claims
  • AMC Support
  • Preventive Maintenance
  • Installation Assistance
  • General Technical Queries
Before submitting a ticket, please check the following:
  • Ensure the LED display is powered ON.
  • Verify that the controller is switched ON.
  • Check all HDMI, DisplayPort, or network cable connections.
  • Restart the controller and display.
  • Confirm that the input source is working properly.
If the issue persists, please create a support request.
Please verify:
  • Main power supply
  • MCB and power distribution
  • Power cables
  • SMPS status
  • Indicator lights on the controller
If the display still does not power ON, please contact our technical support team.
Black modules or dead pixels may occur due to hardware failure or loose connections. Please upload clear images of the affected area while submitting your ticket so our engineers can recommend the appropriate solution.
Color variations may occur due to brightness settings, calibration, or signal configuration. Please check your controller settings first. If recalibration is required, our technical team will assist you remotely or on-site if necessary.
Yes. Many configuration and software-related issues can be resolved remotely by our technical support engineers using remote assistance tools.
Yes. On-site technical support is available depending on your warranty status, Annual Maintenance Contract (AMC), service agreement, and project location.
Please provide your product serial number, invoice, or purchase details. Our support team will verify the warranty status and guide you through the next steps.
To request warranty support:
  1. Create a support request.
  2. Provide purchase details.
  3. Share the product serial number.
  4. Upload photos or videos of the issue.
Our service team will verify your warranty eligibility before proceeding.
Warranty coverage depends on the product model and warranty terms provided at the time of purchase. It generally covers manufacturing defects under normal operating conditions. Physical damage, improper installation, misuse, unauthorized modifications, or environmental damage are not covered.
You can submit an AMC enquiry through the Support Portal or contact our customer service team. We will recommend the most suitable AMC plan based on your installation.
Yes. Preventive maintenance helps improve display performance and extends product life. You can schedule maintenance through the Support Portal.
Yes. The Download Center provides the latest software, user manuals, datasheets, controller guides, and technical documentation for supported products.
Please contact our support team using your registered email address or phone number. After verification, we will help you retrieve your Ticket ID.
Yes. Simply log in to your Support Portal account and add comments, upload additional documents, or provide updated information for your existing ticket.
You will receive an email notification whenever your ticket is updated. Once the issue is resolved, you will receive a final resolution update and your ticket status will change to Resolved or Closed.
For critical system failures or urgent technical issues, please mark your ticket as High Priority while submitting the request, or call the technical support number directly from the website. Our support team will review urgent cases on priority.
Yes. We provide product operation and controller training for customers and channel partners. Please submit a training request through the Support Portal.
Yes. Our technical experts can assist with controller configuration, screen mapping, calibration, firmware updates, and software troubleshooting.
If you are unable to find the required information in our Knowledge Base or FAQs, simply create a support request through the NVS Support Portal. Our technical team will assist you as quickly as possible.

After Sale Services

Complete support in providing Product delivery within the timeframe. We promptly reply to all your quires by email or phone calls and provide 24 hours service to our customers.

Installation & Training

We provide a free training session to everyone about NOVA Software and Led Video Processor in our head office, before purchasing the video wall. We offer free Led hardware training to every client or their operators, at free of cost, in which we educate them about how they can repair their LEDs. Our professional engineers provide led installation and training with practical knowledge both- Onsite and offsite. We offer technical support through team viewer to our customers and solve all their problems and technical issues immediately.

Warranty

All our products are tested to the highest quality standards. We give the warranty for, 2 years. Warranty includes all manufacturing fault or technical issues & we immediately repair and replace the particular spare parts at no cost. Warranty does not include faults from user negligence, modification, or other unusual damage such as electric fire and water damage, etc. Terms Conditions apply

Spare parts and accessories are always available. Continuous Services support even after warranty.

Need Support?

Our technical team is ready to help you with any product, installation, or service issues. Fill out the form and we'll get back to you as soon as possible.

For urgent support:
+91 9212622646 or [email protected]

  • Fast response from our experts
  • On-site and remote support
  • Genuine spare parts & warranty
Head Office

M5/A, DSIDC, Badli Industrial Area, Phase-1, Delhi-110042

+91-9810103197, +91-9810103697

Noida Office

1002, Tower B, ATS Bouquet, Sector 132, Noida 201304

+91 1204641607, +91 88000 53240

Telangana Branch

Plot No.1-367/A/2/A/1, Near Ambedkar Statue, Jalpally, Hyderabad, Telangana - 500005

+91 9213092038, +91 7419236651

Mumbai Branch

Unit no. 85, Building no. 85, Akshay Mitta Industrial Estate, Marol, Andheri East, Mumbai 400059

+91 9212622643, +91 8789178077

U.A.E Branch

Warehouse No. 10, Plot No. 597779, Dubai Investment Park 2, Dubai, UAE

+971 0529217755

+91 9810103697